Help Site Assistance Membership Assistance FAQs
Below are some of the most commonly asked questions and answers. Please review the information below for your question and if you need further help, please contact us.
What are my member benefits?
How do I access the members-only site?
Is the Public Records Report available for citizens of other countries?
How long will it take to get my Public Records Report?
How often should I obtain an additional Public Records Report?
Do I pay every time I obtain an additional Public Records Report?

Q. What are my member benefits?
As a member of IdentitySecure, you are entitled to the following:

Online monitoring and tools:

Data Sweep
Online Credit Card Monitoring
SAFE Score Quiz
Discounted Background Checks
Discounted Public Records Report (PRR)

Offline protection and resolution services:

ID Theft Resolution Service

If you have any questions about any aspect of your coverage, please call us at 1-888-344-9406 or email us at service@myidentitysecure.com

Q. How do I access the members-only site?
Enter your username and password in the entry fields at the top right.

Q. Is the Public Records Report available for citizens of other countries?
Unfortunately we can only generate Public Records Report for American citizens at this time. We plan to add service for other countries in the future.

Q. How long will it take to get my Public Records Report?
A Public Records Report normally takes between one to six hours to compile, depending on the reporting time of the data sources. Very occasionally, a Public Records Report will take additional hours to compile. Please contact us again if you have not received your Public Records Report within 24 hours.

Q. How often should I obtain an additional Public Records Report?
The content of your Public Records Report will change over time to reflect changes to your public records. Therefore, we recommend ordering a Public Records Report every four to six months to check for accuracy, and to spot changes to your public record that might be the result of identity theft or mistaken identity. Your first Public Records Report report is included as a benefit of your IdentitySecure membership. And as a member you can order additional reports at a discount.

Q. Do I pay every time I obtain an additional Public Records Report?
Your first Public Records Report is included with your membership. As a member you can order additional reports at a discount.