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Below are some of the most commonly asked questions and answers. Please review the information below for your question and if you need further help, please contact us.
General IdentitySecure Questions
DataSweep Questions
Public Records Report Questions
Online Credit Card Monitoring Questions
Social Security Number Monitoring Questions
Fraud Assist Toolbox FAQs

General IdentitySecure Questions:

What is IdentitySecure?
How does IdentitySecure work?
How do I monitor my personal information?
How will IdentitySecure help me?
How do I know that the information I give you is secure?
What else can I do to prevent identity theft?
Where can I learn more about personal identity protection?
Can I get a Credit Score with your service?
How often should I check my dashboard?
Doesn't my personal data change all the time in databases as a result of the various transactions I make? Will I receive constant alerts?
What kind of suspicious activity might I find?
Will I receive automatic emails?
How do I tell what has specifically changed on my dashboard?
I am still unable to see a change, what do I do?
Do you monitor international data?

Q. What is IdentitySecure?
IdentitySecure is the only comprehensive, take-charge identity theft service in the marketplace today monitoring, detecting, and alerting members to potential mistaken identity. IdentitySecure puts the tools in your hands to help prevent identity confusion and fraud BEFORE it happens.

Q. How does IdentitySecure work?
IdentitySecure uses leading-edge technology to conduct an extensive sweep through hundreds of online databases, searching for your name, as well as monitored credit cards, phone numbers, addresses, and email addresses. You'll be promptly alerted to any changes to your information that might indicate misuse.

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Q. How do I monitor my personal information?
Your first step: request a Public Records Report report, which will give you an in-depth, detailed summary of your information as it appears in available public records. Next, we suggest that you input your personal information into what is called your "Monitoring Dashboard" on the IdentitySecure website. This includes your name, credit card numbers, as well as your current or past addresses, phone numbers, and email addresses. IdentitySecure will monitor this information online and alert you via email if we detect any changes. We also request that you check your monitoring dashboard every two weeks, since your DataSweep monitoring will have been updated. The Monitoring dashboard indicates exactly when updates will occur.

Q. How will IdentitySecure help me?
IdentitySecure protects your personal information and helps minimize the consequences of identity theft. You can help safeguard your privacy by requesting that your information be removed from online databases you indicate, thereby limiting access by the general public. IdentitySecure's real-time alert system will warn you via email of any changes detected on your monitored credit card numbers online. And we'll notify you every two weeks when we find that any of your personal information appears in online directories.

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Q. How do I know that the information I give you is secure?
We take two important measures to protect your information: 1) IdentitySecure customer information is stored on a secure server that is firewall-protected and encrypted to block unauthorized third party access. And 2) we also restrict downloading of any data on our secure servers to unsecured locations, such as a laptop. IdentitySecure is encrypted and protected with industry-standard SSL encryption software. Our site is also certified and regularly scanned by ControlScan (www.controlscan.com) to protect against hacker attacks for over 11,500 known website security vulnerabilities. All sensitive information is encrypted prior to storing it in our databases.

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Q. What else can I do to prevent identity theft?
Identity thieves can cause plenty of damage offline by stealing your wallet or sifting through your trash. Tip: Never carry your Social Security card in your wallet, and make sure all documents with your Social Security number and financial account information are locked in a secure place - or shredded with a cross-cut shredder. For more tips, visit the IdentitySecure Educate page.

Q. Where can I learn more about personal identity protection?
The IdentitySecure's Educate page contains information, useful links, and a quiz that will help you assess your risk level for identity theft. It's well worth a 5-minute visit.

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Q. Can I get a Credit Score with your service?
IdentitySecure does not provide credit scores. You can purchase credit reports through the triple-credit report service. Click here for more info from PrivacyGuard.

Q. How often should I check my dashboard
We suggest checking every two weeks ?" that's how frequently your DataSweep monitoring is updated. Remember, we'll notify you via email when activity is detected involving your Social Security Number and/or monitored credit cards and addresses, so you can check for possible identity theft.

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Q. Doesn't my personal data change all the time in databases as a result of the various transactions I make? Will I receive constant alerts?
No. IdentitySecure will only alert you to changes in your email addresses, phone numbers, address changes and online credit card monitoring that might trigger identity theft. Your Fraud Protection Monitoring dashboard indicates when the next information update for each category will occur.

Q. What kind of suspicious activity might I find?
Other suspicious activity might include your name associated with an unknown address in online directories, or the appearance of your credit card number in blogs, chat rooms and other sites favored by identity thieves.

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Q. Will I receive automatic emails?
Yes ?" if activity is found on your monitored credit cards online. We'll also alert you if matches to any monitored addresses, email addresses, or phone numbers are found, or if a user updates info on your account page.

Q. How do I tell what has specifically changed on my dashboard?
Look at the date in the "Last Check" column to see which info had the most recent check. Or check the "Status" column for a new alert or an alert that has changed. For example, if the last check date of an item was 9/12/06 and any item was "Found" or has an alert status, you should check the details on those items. For your convenience, we'll include more details in our alert emails in a future version of IdentitySecure. Please let us know if you have any other Monitoring dashboard questions by clicking here.

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Q. I am still unable to see a change, what do I do?
Two things: Click on the Monitoring dashboard button on the left panel, or simply log out and log back in.

Q. Do you monitor international data?
Yes - IdentitySecure monitors for compromised credit cards online, wherever the transactions occur.

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DataSweep Questions:

How do I know all my information has been deleted?
How many databases can IdentitySecure access?
I removed my name from Google. Doesn't that remove it from other places?
Can you delete former addresses?
What kind of personal information is on the Internet and why should I be concerned?
I can't find my address, what am I doing wrong?
How do I delete my records?
My address/email/phone number is linked to the same last name, but a different person. Why?

Q. How do I know all my information has been deleted?
Once logged in, you can check the status of your requests on your personalized Fraud Protection "Monitoring dashboard". The Monitoring dashboard tracks the current status of your request, as well as the final result of all actions.

Q. How many databases can IdentitySecure access?
While it's impossible to monitor ALL online public databases, IdentitySecure accesses information from an ever-growing list of primary directories, including DexOnline, Directory Assistanceplus, Google Phone Search, Yahoo! Email Search, Yahoo! People Search, 411.com, Whitepages.com, and Addresses.com.

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Q. I removed my name from Google. Doesn't that remove it from other places?
Google contracts with a third-party provider for its white pages information. Deleting your name from the Google phone book makes it unavailable on Google only.

Q. Can you delete former addresses?
Yes ?" if these addresses can be found in even ONE of the online directories we search, they can be monitored or deleted.

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Q. What kind of personal information is on the Internet and why should I be concerned?
Key information like home address, home phone, and email addresses can be used by crooks as the first step in committing identity theft.

Q. I can't find my address, what am I doing wrong?
We verify and standardize addresses per United States Postal Service (USPS) format and database specifications. If the address you enter is a not a standard USPS address, the system will not find it. It's best to double-check your address and re-type the full address, possibly replacing 'St' with 'Street' or 'Cr.' with 'Circle'.

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Q. How do I delete my records?
If you mean deleting your own data within IdentitySecure, please click on the "delete" link next to the record. If you mean deleting records from online directories, each website has a different protocol for deleting records from their database. We can submit deletion requests on your behalf on some online directories, while other online directories may require several interactive steps from you in order to delete your records.

Q. My address/email/phone number is linked to the same last name, but a different person. Why?
Product to redraft correct answer. If the name/address/email/phone number found belongs to a different last name, and you do NOT recognize the address, phone number, email or name, no action may be required by you. IdentitySecure includes an advanced search system which lists matches for you to review any search results that may be slightly related to your first name or last name.

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Public Records Report Questions:

What is a Public Records Report?
Who needs a Public Records Report report?
What does "This database was not accessible when we ran your Public Records Report mean?
Can IdentitySecure delete information from public records?
A credit report isn't enough to avoid a problem with my stolen information?
What is the difference between a credit report and your Public Records Report?
Why don't you screen records by Social Security Number?
Why don't I see ALL of my records?
I can see the records of other people ?" is that right?
Why do I see records for family members?
What does "This database was not accessible when we ran your PRR" mean?
How far back do you records go?
One of my records is out of date. Why is it on my Public Records Report?
Why don't I see my employment history?
Do you have driver's license data? Marriage data? Divorce data?
How do I correct something in my Public Records Report?
How do I know my Public Records Report is secure?
Should I print my Public Records Report
Are you sure my personal information won't be accessed?
Does IdentitySecure monitor my public information after I receive my Public Records Report?
What Public Records Report does IdentitySecure Monitor?

Q. What is a Public Records Report?
A Public Records Report is a comprehensive, detailed summary available of your public records information. IdentitySecure assembles all this data into one single, easy-to-read document. When you order your report, it is based on a review of over 10 billion records, with new data sources added on a continuing basis. These records include data such as property ownership, court, legal, and criminal records to bankruptcy filings, liens, and judgments.

Q. Who needs a Public Records Report report?
Frankly, everyone can benefit from viewing their Public Records Report. If you're worried about identity theft, or you've already been a victim, you need to know what's in your public records. It's also a must if you're applying for a job or renting a house or apartment. Make sure you know everything that's on-record about you - and do everything you can to make sure it's all accurate

Q. What does "This database was not accessible when we ran your Public Records Report mean?
This error message means that the source of the public information was not available for any of a number of reasons when IdentitySecure searched for it. The IdentitySecure system attempted to pull the data several times before the Public Records Report was delivered to you, but it could not successfully contact this one public information database. IdentitySecure assembles the report from over 10 billion records and occasionally some of those records are unavailable when the report is being assembled. Please call us at 1-888-344-9406 if several sections are unavailable, so we can attempt to update the missing data.

Q. Can IdentitySecure delete information from public records?
No. This data is public information that comes from online federal, state, and county databases. If you've run a personal public record check and found an error, contact the source agency to correct the information. Regular online monitoring of your public records helps ensure that your name is not used illegally to purchase a license, file for bankruptcy, or conduct any other business in the public domain. Our Educate page includes helpful tips on public records management.

Q. A credit report isn't enough to avoid a problem with my stolen information?
A credit report does NOT reveal that your personal information is available on many online publicly-accessible databases. That's the purpose of the Public Records Report report. By reviewing your Public Records Report report, you can confirm that the data is accurate and up-to-date ?" and that someone else isn't trying to use your identity.

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Q. What is the difference between a credit report and your Public Records Report?
A credit report reflects your financial activities - it might not reveal if someone is trying to use your name with a variation of your Social Security Number. The Public Records Report lists all occurrences of your name and other personal information in online databases available to the public.

Q. Why don't you screen records by Social Security Number?
Not all public records are filed by Social Security Number. Reporting only Social Security Number matches in public records would result in a large false-negative rate and many records that were a good match or a reasonable match would not be reported.

Q. Why don't I see ALL of my records?
Your Public Records Report includes only the most likely records matches, listed in order of closest match. If you don't see every record, it could be that:

  • A recent public records transaction has not yet been recorded
  • A data input error occurred at the reporting public agency
  • Records may be listed under a different last name
At present, the Public Records Report does not include information related to certain data. Check the Resources on our Educate page for contact information on most public records sources, including those related to marriage, divorce or employment history.

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Q. I can see the records of other people ?" is that right?
It's important to know what OTHER records might be included in YOUR Public Records Report. After all, records you can't identify at all may indicate identity theft. The reason you may see other people's information? Some public records are identified by last name only ?" others by last name first, then Social Security Number. This process often leads to other people's records in your Public Records Report. This is the same kind of data included in a broad background check, and is often the source of mistaken identity.

Q. Why do I see records for family members?
Public records do not distinguish between suffixes (Jr., Sr., II, etc.). This means your Public Records Report may include records for family members or others who share your name. Names you don't recognize may belong to current or former owners/occupants of places you once lived in, or to current and former neighbors. While it may seem like unnecessary information, it's important to know what other records may be included in your Profile. This is the type of data included in a broad background check, and is often the source of mistaken identity.

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Q. Are IdentitySecure's records up to date?
We update the records in the Public Records Report as new data is received. A recent public record may take a few weeks or months to appear in a Public Records Report, depending on the reporting agency.

Q. How far back do you records go?
We compile data from thousands of individual public records agencies. Since the history of those records varies from agency to agency, there's no set standard for the number of years each agency reaches back in time ?" the original data source agency could best answer any data retention questions. Ballpark estimate? Some information reported may go back ten or even twenty years, but it varies widely.

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Q. One of my records is out of date. Why is it on my Public Records Report?
IdentitySecure includes as many of your public records as possible in the Public Records Report. If you visit our Educate page, you'll find contact information for various agencies in the Resources area.

Q. Why don't I see my employment history?
Employment history from the Social Security Administration is not included in a Public Records Report.

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Q. Do you have driver's license data? Marriage data? Divorce data?
Sorry, IdentitySecure does not have access to such data at this time. The types of public records searched for a Public Records Report are listed on the Control page. This list will be updated when new types of public records are added to the Public Records Report. Our Educate page, which includes contact information for most public records sources, including those related to marriage, divorce or employment history.

Q. How do I correct something in my Public Records Report?
Corrections to your public information must be made by contacting the original source agency. Check the resources on our Educate page that includes contact information for various agencies.

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Q. How do I know my Public Records Report is secure?
Rest assured that all compiled personal data is used ONLY to prepare a Public Records Report. Should you wish to remove this information from our site, simply print a hard copy of your completed Public Records Report and then delete it from your screen. You'll see the "Delete Your Public Records Report" option after ordering a Public Records Report on the member's log-in page.

Q. Should I print my Public Records Report?
For record purposes, you should always print out your Public Records Report and store it in a secure location.

Q. Are you sure my personal information won't be accessed?
When you request a Public Records Report report, you can have complete confidence that your identity is protected from unauthorized access through sophisticated security technology. Member information is stored on a secure server that is firewall-protected and encrypted to block unauthorized third party access. The security of your personal information is our highest priority.

Q. Does IdentitySecure monitor my public information after I receive my Public Records Report?
After you have requested your Public Records Report, IdentitySecure will begin monitoring certain Public Records Quarterly.

Q. What Public Records Report does IdentitySecure Monitor?
IdentitySecure monitors changes in your Public Records* related to Criminal and Bankruptcy, Liens and Judgments public records.

*IdentitySecure compiles a Public Records Report and monitors your personal information on the Internet, based on an extensive search of public databases, directories, and Internet chat rooms; however, it is impossible to ensure that all public databases, directories, and Internet chat rooms have been searched for your personal information. Accordingly, your Public Records Report and monitoring alert reports may not contain or apprise you of all of your personal information that is publicly available or that may have been compromised.

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Social Security Monitoring questions:

What if I get notified of identity theft?
Why does IdentitySecure need my Social Security Number?
Will a social security number fraud watch monitor affect my credit score?
What is the difference between a credit report and your service?
How will I be notified that someone is using my Social Security Number?
What if I get notified that someone is using my Social Security Number?
Can I add other names (such as maiden name) to my Social Security record?
I received a Social Security Number alert email, I checked my Social Security Number details on my Dashboard, why don't I see who else is using my Social Security Number?

Q. What if I get notified of identity theft?
If you receive an email alert, log into your Dashboard, go to Social Security Number Tracker. The details page will explain your alert status and recommend next steps.

Q. Why does IdentitySecure need my Social Security Number?
We need it in order to monitor and alert you to potential online fraud involving your SSN. Your information is kept in a secure location and is only used to periodically check the internet underground including online databases of hacked personal information, chat rooms and blogs for instances of SSNs being sold. We notify you via email if we find your SSN available to criminals on the Web.

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Q. Will a social security number fraud watch monitor affect my credit score?
Absolutely not - our service does not affect your credit score in any way

Q. What is the difference between a credit report and your service?
A credit report deals with your financial activities and might not catch someone applying for credit with your name and Social Security Number. IdentitySecure's service is called Fraud Watch which searches various underground online data exchanges for your SSN ?" which may be a sign of fraudulent activity.

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Q. How will I be notified that someone is using my Social Security Number?
You'll get an email alert, which will also appear on your Dashboard. This email alert will recommend steps you should take - if fraud watch monitoring reveals possible misuse of your Social Security Number.

Q. What if I get notified that someone is using my Social Security Number?
If you receive an email alert, log into your Dashboard, go to Social Security Number Tracker. The details page will explain your alert status and show you the recommendations.

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Q. Can I add other names (such as maiden name) to my Social Security record?
Sorry. IdentitySecure cannot monitor more than one last name at this time. We hope to include maiden name/alias monitoring in the near future.

Q. I received a Social Security Number alert email, I checked my Social Security Number details on my Dashboard, why don't I see who else is using my Social Security Number?
IdentitySecure provides information that can alert you to possible misuse of your Social Security Number. If you receive an email alert, we encourage you to follow the recommendations presented on the Social Security Fraud Watch page.

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Online Credit Card Monitoring Questions:

Exactly where do you monitor my credit cards?
How will using your service impact my using my credit cards?
Isn't it dangerous to give you my credit card? Can you use it without my knowledge?
Why should I be concerned with my credit card numbers? No one has stolen those numbers?
Do I have to worry about credit card numbers related to accounts that have already been closed?

Q. Exactly where do you monitor my credit cards?
We search online databases of hacked cards, chat rooms and blogs for instances of credit cards being sold. We notify you via email if we find one of your monitored cards on the Web.

Q. How will using your service impact my using my credit cards?
IdentitySecure will not freeze your credit card, but we will notify you by email if we find one of your monitored cards compromised on the Web. We scour online databases of hacked cards, chat rooms, and blog sites for instances of credit cards being sold ?" yours in particular.

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Q. Isn't it dangerous to give you my credit card? Can you use it without my knowledge?
We only ask for the 16 digits ?" NOT the expiration date OR the security number on the back of the card. Without this information no one can use your card. We are simply monitoring for those 16 digits.

Q. Why should I be concerned with my credit card numbers? No one has stolen those numbers.
Millions of credit card numbers are lost or stolen each year. Many of them are eventually sold or traded for criminal use. There are even websites and chat rooms devoted ONLY to this illegal activity. IdentitySecure provides automated online monitoring of several of your credit card numbers for their presence on the Internet. This monitoring is supplemented by human intelligence, so we make sure you're more protected than ever.

Q. Do I have to worry about credit card numbers related to accounts that have already been closed?
No ?" a closed account is a dead account.

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Social Security Number Monitoring Questions:

What is Social Security Number Monitoring?
Does SSN Monitoring tell me if someone has tried to use my Social Security number illicitly?

Q. What is Social Security Number Monitoring?
IdentitySecure scans online databases, chat rooms and blog sites for your Social Security number. Should your Social Security number be found on any of the sites which IdentitySecure is monitoring, you will be alerted via email.

Q. Does SSN Monitoring tell me if someone has tried to use my Social Security number illicitly?
SSN Monitoring only indicates whether your Social Security number has appeared on one or more monitored websites. It does not identity whether a particular SSN has been bought or sold, or used for illegal purposes. However, if you have the Credit Security feature activated and someone tries to open an account using your SSN, you will be alerted.

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